How the program works

How the program works


Receive your redemption check

Mail date notification
We will send you a final email message to notify you when we have mailed your redemption check.

Check delivery
All checks are mailed via U.S. Postal Service to the address designated in your transaction. Checks will be mailed within 45 days from the time we receive your product and proof of purchase is provided for your new HP product, whichever is later. If you need assistance, please contact customer service.

Missing checks
If you do not receive a check, please send an e-mail message so that we can research the issue for you.

All products we receive are refurbished and resold, or disposed of under applicable Environmental Protection Agency guidelines.

Submitting feedback
Your comments and suggestions are important to us. Let us know what you think about HP Trade-In by contacting customer service.

Customer service and support
For customer service and to get information regarding accessibility, contact us via e-mail or via telephone at 1-866-482-2899.