How the program works

How the program works


Tell us about your current product(s)

To receive your quote, tell us about your current HP or non-HP product, including product type, manufacturer, model, condition, the quantity you'd like to trade, and your zip code. In seconds, you will receive a customized quote for the trade-in value of your current product(s). Try it now.


Registration is required to generate a trade or to save your quote list for later access. Registering also allows us to send you email confirmations when your trade is generated. Register now.

Accepted categories

HP currently accepts PC, notebooks, Intel-based servers, printers, monitors, copiers, plotters, projectors, digital cameras, tablets, e-readers, cell phones, networking, and data storage devices by most manufacturers. Using the pull-down menu on the quote page, simply select the type of product you want to trade.

Accepted manufacturers

HP currently accepts products in the categories above by most manufacturers. Using the pull-down menu on the quote page, simply select the manufacturer of the product you want to trade. If you are trading in a PC, notebook, or Intel-based server by a non-branded manufacturer, select ALL OTHERS from the pull-down menu.

Accepted models

HP currently accepts most models in the categories and manufacturers described above, Using the pull-down menu on the quote page, simply select the model of the product you want to trade. If your model is not listed, this may indicate that there is no associated market value for that particular product, which means it cannot be traded.

Product condition

Since the condition of your product helps to determine its value, you must accurately state your current product's condition. Market Velocity will perform an inspection upon receipt of your product to ensure its condition matches the stated condition. The three condition levels include:
  • Excellent - the product is in excellent working condition and needs no refurbishment. The body of the product is clean (i.e., no smudges, ink marks, dents, stickers, or scratches).
  • Good - the body of the product has only minor blemishes (i.e., smudges, ink marks, dents, stickers, or scratches). The product has no technical problems (i.e., it does not make noise, run slowly, is not missing pieces, etc.).
  • Poor - the product has no major technical problems; it turns on and is in working condition; but has cosmetic defects.

Please read our Terms and Conditions to learn more about product condition guidelines.

Zip codes

Your zip code is used to determine the final trade-in value of your product and deliver the proper shipping labels. This means that you must enter the proper originating zip code of each individual product.

Custom Trade-in process

If you are trading in a large quantity (over 50 units), have an extended roll-out across multiple locations, or are trading in multiple product lines, the custom trade-in process is designed to accommodate these special circumstances. We will work directly with you to coordinate logistics by making shipping arrangements including multi-location pickups, sorting, packaging, and palletizing as needed. To request a quote, complete the request form, send us an e-mail, or call us at 1-866-482-2899.

Additional details

Shipping & Handling

Shipping and handling costs are calculated dynamically based upon the location, dimension, and weight of the product.

For a limited time, fees for shipping and handling for select printers within the continental US are included as part of the standard HP Trade-In Program offer for all trades totaling 20 units or less., Free shipping is excluded on all PCs and PC products, plotters, copiers, and high-end storage products.

This offer is limited to one (1) trade, per customer, in a thirty (30) day period.

Some or all of the shipping and handling fees may be deducted from the trade-in value for customers who trade over 20 units and/or are located outside the continental US.

Prepaid Labels

Our goal is to make it as easy and convenient as possible for you to return your current product to us. For your convenience, we will send you a prepaid, pre-addressed shipping label.

Your personal information

At Market Velocity, Inc., we keep your personal information private and secure. When you make a trade on our site, you provide your name, email address, mailing address, and phone number. This information is used to process your order, and keep you updated on order status and special promotions and offers. Read our privacy policy to learn more about how we protect your personal information.

Forgetting your password

If you forget your password, access our password reminder page. Your password will then be emailed to the email address you used when registering.

Determining values

Products depreciate as they move from their introduction into the market. Technology advancements and short product life cycles make it advantageous for users to upgrade their equipment every 12-18 months.

The values Market Velocity, Inc. provides on your pre-owned equipment are based upon the current wholesale price for a specific pre-owned product on the open market. These prices are determined by the market demand defined by Market Velocity partners, product availability, refurbishment costs, and shipping/handling. Information is collected from a variety of sources including used product dealers, retailers, exporters, recyclers and liquidators. An important factor in determining pre-owned product values is the current pricing of the latest technology. In many cases, due to competitive pricing for new technology, you can actually replace your current product at a substantially lower price than previously paid.

Typographical errors

In the event that a product is listed at an incorrect price due to a typographical error or miscalculation by the database, HP Trade-In shall have the right to refuse or cancel the transaction within seven calendar days after the date of the actual trade. (See Terms and Conditions)

Shipping instructions message

Within one business day of completing your on-line trade-in, you will receive an email providing details on how to ship your traded-in product.

Reminder message

If we have not received your current product within approximately two weeks after completing a trade-in transaction, we will send you an email message to remind you to ship your product.

Cancelling a trade

In the event that you want to cancel your trade, simply send an e-mail requesting that your trade be cancelled. Please include your name and quote number in the email. Market Velocity will send you an email confirming the cancellation. You will also be asked, but not required, to provide a reason as to why you opted to cancel the trade.

Cancellation notification

If for some reason you choose to cancel your trade, a cancellation notification will be sent to confirm your cancellation.

Be ready to purchase

In order to be valid, purchases of new products must be made 30 days prior to or following the trade transaction date.