1. HP Trade-In program structure
Within the framework of the Trade-In program, HP pays an appropriate rebate for second-hand products that can be exchanged and refunded at the purchase of a new product that is part of the program (see web site). The rebate, though, only ensues if the equipment the participant wants to trade-in is directly and verifiably connected to the purchase of one of the HP products named on the web site.
Please note that only new products are allowed to take part in the Trade-In program. Demo products as well as remarketing or used products are excluded from the program.
The only people who are allowed to participate are end customers, or HP resellers who are participating on behalf of the end customer. HP reserves the right to contact end customers who are represented by HP resellers in this way.
Applications for restitution in the Trade-in program for the new HP device must be submitted no later than 30 days after the date of invoice.
All traded in models must have been purchased by the customer at least 6 months prior to the purchase of the new HP products.
The period of the promotion, the new HP products subject to the promotion and the exact trade-in value are named on the web site. Hewlett-Packard retains the right to change or terminate this campaign at any time and without prior notice.
2. Offer requests
The participant can obtain information about the program and an offer on the web site of the HP Trade-In program under the address: www.hp.com/eur/tradein.
3. Trade-in agreement
The participant can carry out the trade-in of the products via the HP Trade-In program web site. By accepting the trade-in agreement, the participant confirms that he/she is the legal owner of the products delivered in payment, and that this ownership is not subject to the rights of third parties, as for example reservation of property.
HP products purchased abroad are not authorised for participation.
The trade-in agreement between HP and the participant is achieved through the acceptance of the ‘HP trade-in quotation’.
4. Proof of purchase
A proof of purchase (end customer invoice) must contain the following information:
- name and address of the end customer,
- name and address of the HP reseller, in accordance with the statement on the letterhead, (if the HP reseller is participating on behalf of an end customer, the name and address of the end customer must be given as well),
- model and serial number of the products which the end customer has purchased from the HP reseller.
The end customer invoice must be received within 7 days of registration. The order will be cancelled if the invoice is not
received.5. Terms and requirements for the Trade-In program
The trade-in prices as indicated by Hewlett-Packard only apply for products that are ready for operation. The equipment must be returned complete, in good working condition and with all accessories belonging to it (including ink and toner cartridges of printers, other removable parts, manuals, CD, power cable, etc.).
Printers delivered in payment must be capable of printing a test page. The test page must be attached to the printer when being returned to Hewlett-Packard.
6. Rebate terms
The trade-in rebate is paid by Hewlett-Packard to the participant. The payments will be made by electronic bank transfer within 45 days after receipt of the return products at our test centre. If the products are not ready for pick-up on the agreed date, and our carrier has to come again on another day, the participant will be charged the incurred additional cost.
Payments can only be made to a bank account within the country where the participant takes part in the Trade-In program.
Even if the trade-in value at the date of purchase is different to the trade-in value at the date of request, the value at the date of request is valid.
7. Collection of the old devices delivered in payment
The participant has to make sure the equipment to be returned can be collected on the date stated in the ‘HP trade-in application for restitution’ and that collection can be carried out on the ground floor. On the agreed date, Hewlett-Packard will dispatch a carrier to the address stated by the participant in the ‘HP trade-in application for restitution’. If it is not possible for our carrier to come on the agreed date, he will contact you to agree a new date.
The period between acceptance of offer and actual pickup must not exceed 30 working days.
The equipment to be collected, apart from DesignJets, must be packed ready for shipment and needs to be packed on pallets if its weight exceeds 70 kg. The trade-in number must be clearly visible on the outside of the packaging. Attach the packing slip in a way that it is easy to read and cannot be lost.
In the instance of printers, toner cartridges or ink cartridges have to be packed separately and be leak proof. The packed toner or ink cartridges and the printer need to be provided in one package.
HP will only pick-up the equipment within the respective national boundaries. If these requirements are not complied with, additional costs can incur which, if any, are charged to the participant.
8. Non-return clause of devices delivered in payment
The handover of products delivered in payment to Hewlett-Packard is obligatory. After collection, no products delivered in payment or accessories belonging to these are returned again to the participant. These goods remain the property of Hewlett-Packard.
9. Transfer of ownership and risk
The ownership of the products will be transferred to HP upon handover of the products to the carrier.
10. Returning an incorrect product
If a product other than stated in the ‘HP trade-in application for restitution’ has been placed ready for pick-up by the participant, HP is entitled to charge the participant the incurred cost for the reconsignment, insofar as the mistake was not obvious for HP.
11. Non-compliance with the terms for the consignment of the trade-in products
Should the old equipment received by Hewlett-Packard differ from the products specified in the application for restitution, Hewlett-Packard is entitled to invoice, i.e. to debit the participant the difference in value between the stated and actually received old equipment, or likewise, to set off against the difference in value. The equipment the participant wants to trade-in must:
- be returned complete together with all accessories belonging to it,
- be in a good general condition and
- in the instance of printers, the printer must be capable of printing out a test page.
Trade-in products that are neither complete nor in a good working condition will not be sent back to the participant.
12. HP warrants environmentally friendly disposal of old devices.
13. This offer cannot be used in conjunction with other sales promotion measures or special agreements with Hewlett-Packard, in particular OPG, which are offered at the same period.
14. Trade-in agreements that are incomplete or that contain false statements cannot be processed.
15. End customers proven a misapplication will be excluded from the Trade-In program.
16. Invoicing
HP Trade-In programme requires the acceptance of a self credit invoice by customer. To ensure consistent and valid invoicing HP creates a proposed self credit invoice on behalf of the customer and sends it to the customer for acceptance. Once the proposed self credit invoice is accepted by the customer then HP will make the respective payment and issue a final corresponding invoice.
A failure to send a valid acceptance on the proposed self credit invoice will result in the Customer’s claim to be rejected and invalidates customer’s participation in the HP Trade-In Programme.
Should an invoice be required for tax or accounting reasons, consider the following:
It is absolutely necessary to indicate the order number on the invoice. Without an order number HP is not able to assign/process the invoice. The invoice will be balanced within our automatic payment system. There is no relation between our order number and your invoice number.
The old device is dispatched within the EU and does not remain within the national boundaries within which the participant took part in the Trade-In program.
Important information for creating and sending the invoice.
Please send your invoice with the following letterhead
Hewlett-Packard International Sarl
Route du Nant d'Avril 150
1217 Meyrin 2
Geneva, Switzerland
VAT Reg.No. GB761933318
to the following address:
Hewlett-Packard International Sarl
c/o TechProtect GmbH
Promotion Services
Postfach 1801
D-71008 Böblingen
17. In the event of either false, erroneous claims or overpayments either submitted by the Customer or made by HP then subject to HP serving not less than 28 days prior written notice the Customer shall repay or reimburse any such false, erroneous or overpayments and the Customer shall hold HP harmless and indemnify HP from any liability, claims, damages and tax liabilities arising in such circumstances.
18. main land applications are valid only
19. Products returned to HP must not be contaminated with biological, chemical or radioactive materials.
20. main land applications are valid only
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