1. Buy & Try program structure
This program offers you the possibility to buy products with reduced risk. You have a money-back-guarantee if the purchased product is not to your satisfaction within the trial period and you have a genuine product satisfaction complaint with a HP post sales call reference number.
The offer exclusively applies to all products that are purchased during the period of the campaign at a specialist supplier.
The return has to take place within 90 days after purchase of the eligible product.
An order containing up to 1 (one) HP StorageWorks All-in-One (400/600/1200) Storage System per transaction can be returned. Within this Buy & Try program only one transaction per customer is allowed.
Hardware, software or services not listed above are excluded.
2. Registering with the program
The participant only needs to register with the program via the Buy & Try program web site when a claim is to be made.
3. Return agreements and conditions for the refund payment
HP only accepts complete and undamaged returns in their original packaging.
No refund is made without the original packaging.
The product must be returned with all original accessories (including manuals, CDs, cables, other detachable parts, etc.) to Hewlett-Packard.
The invoices of the return devices must be received at the latest within 7 days after submission of the return application for checking.
Without receipt of invoice, your order will be cancelled.
Incomplete or damaged returns cannot or are only partially refunded. The establishment of the refunded amount lies with Hewlett-Packard (For further information see Buy & Try program web site: www.hp.com/eur/buyandtry.).
On the agreed date, Hewlett-Packard will dispatch a carrier to the address stated by the participant in the "Buy & Try request". If it is not possible for our carrier to come on the agreed date, he will contact you to agree a new date.
The charges for the collection are carried by Hewlett-Packard if the product is provided at ground level and is placed on a pallet at a weight in excess of 30 kg at the agreed time. If the participant does not adhere to the terms of participation, is the product not provided at the agreed time or if the carrier has to carry out a collection anew through fault of the participant, Hewlett-Packard remains the right to deduct a sum appropriate to the expenditure.
HP reserves the right to retain a processing and / or a usage compensation from the reimbursment price (The details can be viewed on the product selection page of the respective program under: www.hp.com/eur/buyandtry.).
The returned product can only be picked up from the end customer’s address.
The refund of the purchase price ensues in net. The purchase price stated on the invoice will be reimbursed, but the maximum amount is the HP list price at the time of purchase.
HP reimburses only this amount. Other hardware, software and services are excluded from the reimbursement.
Other costs are not reimbursed and cannot be claimed by HP.
After the product has arrived at HP, payment is made by bank transfer within 45 days exclusively to the end customer's account.
4. Buy & Try agreements that are incomplete or contain false statements cannot be processed.
5. HP reserves the right to audit any return to prevent misuse of this offer. In case of a proven misuse the participant will be excluded from the Buy & Try program and other HP sales promotions.
6. The date of the specialist supplier’s invoice applies as the date of purchase.
7. This offer can not be used in conjunction with other sale promoting measures from or special agreements with Hewlett-Packard that are offered at the same time.
8. Invoicing
HP Buy&Try programme requires the acceptance of a self credit invoice by customer. To ensure consistent and valid invoicing HP creates a proposed self credit invoice on behalf of the customer and sends it to the customer for acceptance. Once the proposed self credit invoice is accepted by the customer then HP will make the respective payment and issue a final corresponding invoice.
A failure to send a valid acceptance on the proposed self credit invoice will result in the Customer’s claim to be rejected and invalidates customer’s participation in the HP Buy&Try Programme.
Should an invoice be required for tax or accounting reasons, consider the following:
It is absolutely necessary to indicate the order number on the invoice. Without an order number HP is not able to assign/process the invoice. The invoice will be balanced within our automatic payment system. There is no relation between our order number and your invoice number.
Invoice address:
Hewlett-Packard International Sarl
Route du Nant d'Avril 150
1217 Meyrin 2
Geneva, Switzerland
VAT Reg.No DE813162264
The returned device is dispatched within the EU and does not remain within the national boundaries within which the participant took part in the Buy & Try program.
The invoice must be sent to the following postal address:
Hewlett-Packard International Sarl
c/o TechProtect GmbH
Promotion Services
Postfach 1801
D-71008 Böblingen
9. In the event of either false, erroneous claims or overpayments either submitted by the Customer or made by HP then subject to HP serving not less than 28 days prior written notice the Customer shall repay or reimburse any such false, erroneous or overpayments and the Customer shall hold HP harmless and indemnify HP from any liability, claims, damages and tax liabilities arising in such circumstances.
10. main land applications are valid only
11. Products returned to HP must not be contaminated with biological, chemical or radioactive materials.
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