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Buy & Try portal > ProLiant Storage Server (NAS) Buy & Try - terms & conditions

ProLiant Storage Server (NAS) Buy & Try - terms & conditions
(Last update: 01.11.2007)

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1. Buy & Try program structure

This program offers you the possibility to buy products with reduced risk. You have a money-back-guarantee if the purchased product is not to your satisfaction within the trial period and you have a genuine product satisfaction complaint with a HP post sales call reference number.

The offer exclusively applies to all products that are purchased during the period of the campaign at a specialist supplier.

The return has to take place within 60 days after purchase of the eligible product.

A configuration containing up to 2 (two) HP StorageWorks NAS StorageServers per transaction can be returned. Within this Buy & Try program only one transaction per customer is allowed.

A configuration can include the following options:

Memory
Processors
Smart Array Controllers
Hard Disk Drives
Network Interface Controllers (NIC)
Host Bus Adapters (HBA)
Power supplies
NAS Cluster Kit
HP OpenView Storage Mirroring Software
HP StorageWorks iSCSI Feature Pack

MSA20 SATA Disk Enclosures
MSA30 SCSI Disk Enclosures
Hard Disk Drives installed in these MSA20 or MSA30 Disk Enclosures

Hardware, software or services not listed above are excluded.

2. Registering with the program

The participant can register for this Buy & Try program within 20 calendar days after the purchase date. The registration is absolutely necessary for participation in the Buy & Try program and a later product return. The application to return the product must be made within 30 days of the purchase date.

3. Return agreements and conditions for the refund payment

HP only accepts complete and undamaged returns in their original packaging.

The product must be returned complete and undamaged in the original packaging and with all original accessories (including detachable parts) to us:

power cord and/or console,
rack mounting brackets,
manual and/or installation CD.

The invoices of the return devices must be received at the latest within 7 days after submission of the return application for checking.

Without receipt of invoice, your order will be cancelled.

Incomplete or damaged returns cannot or are only partially refunded. The establishment of the refunded amount lies with Hewlett-Packard (For further information see Buy & Try program web site: www.hp.com/eur/buyandtry.).

On the agreed date, Hewlett-Packard will dispatch a carrier to the address stated by the participant in the "Buy & Try request". If it is not possible for our carrier to come on the agreed date, he will contact you to agree a new date.

The charges for the collection are carried by Hewlett-Packard if the product is provided at ground level and is placed on a pallet at a weight in excess of 30 kg at the agreed time. If the participant does not adhere to the terms of participation, is the product not provided at the agreed time or if the carrier has to carry out a collection anew through fault of the participant, Hewlett-Packard remains the right to deduct a sum appropriate to the expenditure.

HP reserves the right to retain a processing and / or a usage compensation from the reimbursment price.

The HP ProLiant Server installation costs performed by HP or HP partners will not be reimbursed by HP.

HP cannot reimburse the additional CarePack together with the ProLiant server. We strongly recommend buying the associated CarePack only once the customer will not return the hardware.

The refund of the purchase price ensues in net. The purchase price stated on the invoice will be reimbursed, but the maximum amount is the HP list price at the time of purchase. HP reimburses only this amount. Other hardware, software and services are excluded from the reimbursement. Other costs are not reimbursed and cannot be claimed by HP.

After the product has arrived at HP, payment is made by bank transfer within 45 days exclusively to the end customer's account.

4. Buy & Try agreements that are incomplete or contain false statements cannot be processed.

5. HP reserves the right to audit any return to prevent misuse of this offer. In case of a proven misuse the participant will be excluded from the Buy & Try program and other HP sales promotions.

6. The date of the specialist supplier’s invoice applies as the date of purchase.

7. This offer can not be used in conjunction with other sale promoting measures from or special agreements with Hewlett-Packard that are offered at the same time.

8. The Buy & Try scheme is available to facilitate genuine sales of equipment to end user customers. The scheme is not to be used for demonstration, trial or evaluation reasons.

9. Hewlett Packard reserves the right to amend the Terms and Conditions throughout the promotion period.

10. If this scheme is promoted by a HP partner and the offer differs from these terms and conditions then the HP partner is resposible for the return and refund of the equipment.

11. Reduction of the product price or price comparisons versus competitive offerings are not grounds for customer satisfaction after the purchase.

12. Invoicing

HP Buy&Try programme requires the acceptance of a self credit invoice by customer. To ensure consistent and valid invoicing HP creates a proposed self credit invoice on behalf of the customer and sends it to the customer for acceptance. Once the proposed self credit invoice is accepted by the customer then HP will make the respective payment and issue a final corresponding invoice.

A failure to send a valid acceptance on the proposed self credit invoice will result in the Customer’s claim to be rejected and invalidates customer’s participation in the HP Buy&Try Programme.

Should an invoice be required for tax or accounting reasons, consider the following:

It is absolutely necessary to indicate the order number on the invoice. Without an order number HP is not able to assign/process the invoice. The invoice will be balanced within our automatic payment system. There is no relation between our order number and your invoice number.

Invoice address:

Hewlett-Packard International Sarl

The returned device is dispatched within the EU and does not remain within the national boundaries within which the participant took part in the Buy & Try program.

The invoice must be sent to the following postal address:

Hewlett-Packard International Sarl

13. In the event of either false, erroneous claims or overpayments either submitted by the Customer or made by HP then subject to HP serving not less than 28 days prior written notice the Customer shall repay or reimburse any such false, erroneous or overpayments and the Customer shall hold HP harmless and indemnify HP from any liability, claims, damages and tax liabilities arising in such circumstances.

14. main land applications are valid only

15. Products returned to HP must not be contaminated with biological, chemical or radioactive materials.

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